How can we help?
Find practical answers for using VoiceGo, or email our support team when you need personal help.
Find help by topic
Start with the part of your VoiceGo workflow that needs attention.
Getting started
Learn the basics, from creating an account to preparing your first video.
AI dubbing
Understand dubbing setup, processing states, review, and regeneration options.
Translation and voices
Find guidance for language settings, translation review, speakers, and voice selection.
Publishing and scheduling
Learn how approved videos move toward YouTube, TikTok, Instagram, and Facebook.
BYOK and providers
Get help connecting supported providers and understanding provider-dependent capabilities.
Billing and account
Review plans, credits, account access, and common billing questions.
Popular help
Quick guidance for the questions users are most likely to encounter.
Not sure where to start?
Tell us what you were trying to do, what happened, and any error message you saw.
Need personal help? Email us.
Send the VoiceGo team a short description of the issue. Include the affected workflow step and any error message so we can understand the problem clearly.
HELPFUL DETAILS TO INCLUDE
- What you were trying to do
- The workflow step where the issue occurred
- The exact error message, if available
- The relevant language, provider, or publishing destination
- A screenshot with sensitive information removed
Do not email passwords, API keys, payment details, or other sensitive credentials.
SUPPORT EMAIL
Common questions
Still need help? We're an email away.
Describe what happened and the VoiceGo team will review your message.