VoiceGo Refund Policy

Effective date: July 24, 2026

This Refund Policy applies to VoiceGo subscriptions purchased through Paddle, our Merchant of Record.

Subscription Cancellation

VoiceGo subscriptions automatically renew unless cancelled before the next billing date.

You may cancel your subscription at any time through your VoiceGo billing settings or the subscription-management link provided by Paddle.

After cancellation, you may continue using VoiceGo until the end of the current billing period. Payments already made are not automatically refunded.

14-Day Refund Policy

You may request a full refund of your first subscription payment within 14 days of purchase, provided that:

• you have used no more than 10% of the AI credits included with the subscription; and
• the request is submitted within 14 days of the original purchase date.

Refund requests may be declined if more than 10% of the included credits have been consumed.

Subscription Renewals

Subscription renewal payments are non-refundable.

To avoid a renewal charge, you must cancel your subscription before the next billing date.

Service Problems

A full or partial refund may be considered if a material technical problem prevents you from using the paid VoiceGo service and we are unable to resolve the problem within a reasonable period.

This does not normally include dissatisfaction with AI-generated output, unsupported files, incorrect user settings, or problems caused by third-party services.

Requesting a Refund

To request a refund, contact us through:

• your VoiceGo billing page;
• the support link included in your Paddle receipt; or
• [email protected]

Please include the email address used for the purchase, your transaction number, and the reason for the request.

Approved refunds will be processed by Paddle to the original payment method where possible.

Consumer Rights

Nothing in this Policy limits any rights you may have under applicable consumer-protection laws.